General terms and conditions

Sebago webshop is owned and operated by Trendmark AB under the corporate identity number SE556049582101. (Hereafter referred to as we, ours, us). You must be at least 18 years old to shop and place orders from our webshop.

The conditions below apply to purchases from the Sebago webshop, at sebago.fi, sebago.dk and sebago.se. By ordering from our webshop, you agree to the terms and conditions between you and Trendmark AB.

At present we ship to Sweden, Denmark and Finland.

We reserve the right to final sales, inventory differences, technical problems, changes to specifications and any typographical errors on our site. We strive to ensure that our product images accurately depict our products to the greatest extent possible. However, we cannot guarantee that all images represent the precise appearance of the products. For example, we cannot guarantee that the proportions and colors shown in our webshop are exact depictions of the proportions and colors of the garment in reality. Color reproductions may depend on your screen, graphics card and computer settings.

Prices and payment methods

All prices includes VAT. You can pay for your purchase through Klarna Checkout, which offers a range of different payment methods. For more information about Klarna see their website www.klarna.com.

Freight and delivery

We handle all orders in order they are received. Your order will be delivered by PostNord to your nearest postal agent. You will normally receive items 1-3 working days after placing your order. Delivery may take longer at certain times, such as peak season or on Swedish red holidays. You will receive a text message when your parcel is available for pick-up.

A shipping charge of 7 EUR will be automatically added to each order below 70 EUR. Unclaimed parcels will be charged 5 EUR as reimbursement for shipping, handling and other overhead costs.

During the summer, we may have slightly longer handling times for exchanges and complaints due to holidays.

Returns and exchanges

Returns

We sure hope you will be satisfied with your purchase, but if you change your mind, then according to the Swedish Distance Contracts Act, you have 14 days to return your purchase, valid from the day you received the product.

If you wish to return your item, use the form included with your parcel. All items are returned to our warehouse in Billdal and must be unused and packed in their original packaging with all tags still attached to the garment. You pay the cost of returning the item, 7 EUR. Once we receive the item, you will receive your refund within 30 days.

Exchanges

We do not offer exchanges as we cannot guarantee the availability of the item(s). However, you can always return the item for a refund and place a new order for the item you want instead.

If you purchased an item with a discount code and wish to reorder it in a different size, we can reapply the discount code for you. Just contact us, provide us with the order number for the original item and the new item - and we will assist you.

Faulty product

If you find something wrong with the product and wish to submit a complaint, contact us at webshop@sebago.se or +46 31-91 45 00 before you send the item back. This way, we can help you in best possible way. It is important that you have access to the order number and article number when contacting us so that we can help you more easily. Please also send us an image of the defect. If the claim will be approved by us, we’ll also reimburse you for the cost of return shipping.

Personal data

All personal information, such as name, address, phone number, e-mail address etc., submitted in connection with your order will primarily be used in order for us to carry out your purchase in the best possible way. Your information will not be given out to anyone other than the third party necessary for us to finalize your purchase and delivery.

All the information you give us or that we get when you visit our site will be handled responsibly and safely by Sebago Sverige / Trendmark AB. The information will be used to enable us to fulfill our business responsibilities to you and for marketing purposes. We will not provide your personal data to a 3rd party for marketing purposes unless you agree to it. If the personal data is incorrect or irrelevant, you have the right to request that it is corrected or deleted. You also have the right to migrate your data, or to limit the use of your personal data.

Communication through our newsletter

When you sign up to our newsletter you agree to receive additional digital communication. To unsubscribe from our email list – please follow the instructions through the link at the bottom of our emails.

For all enquiries regarding personal data, please send your request in an email to webshop@sebago.se or give us a call on +46 31-91 45 00. Please note that if you refuse us to handle certain personal data, we may have to decline your purchase order.

Cookies

We use cookies on our site to give you a better shopping experience, and for allowing us to analyze traffic and behavior.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We uses cookies to help identify and track visitors, their usage of the website, and their website access preferences.

Like most website operators, we collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally identifying information is to better understand how visitors use our website.

You can determine the use and scope of cookies in your computer settings. You can set your computer so that every time when a cookie is being placed, you are alerted or you can turn off all cookies via your browser (in the Help function of your browser, you can learn how to change or update your cookies correctly). We would like to point out that this is considered a computer setting and these settings only apply for the computer on which it is made. If you use more than one computer, the settings must be made on each computer.