Frequently asked questions

Below we have gathered some frequently asked questions, if you don't find the answer to your question, don't hesitate to reach out.

You can contact us via webshop@sebago.se

Product information

What size to pick? - Most of our garments and shoes in our collection have a classic fit, which means you should choose the size you normally use. Feel free to use our size guide which is indicated on each article to see our measurement lists.

The product is out of stock. When will it be back? - Contact our customer service for information on possible refills.

Order

Can I change, add and remove items from my order? - As soon as our warehouse has started processing your order, it is no longer possible to make changes to it. This includes changing the item, size or delivery address.

Can I cancel my order? - Yes, if our warehouse has not started processing it. Get in touch immediately if you wish to cancel your order and we may be able to stop it in time.

Can I order to other countries? - We ship within Sweden, Finland and Denmark at the moment.

How do I activate offers? - If you have a discount code, enter it at checkout and the discount will be deducted automatically. This will be visible immediately before payment has gone through.

Can I combine discount codes? - No, you cannot use multiple discount codes for the same purchase.

Invoice

Which payment methods can I choose from? - We work exclusively with Klarna Checkout for payment, and they offer a range of different payment methods. For more information about Klarna and their payment options, please see their website www.klarna.com.

When will my invoice be visible in Klarna? - As soon as your order has been packed in our warehouse, the invoice will be sent from Klarna.

Why is my return not visible in the invoice? - We handle your return as soon as possible when it arrives at our warehouse. As soon as it is handled, the invoice is also settled in Klarna. If it has been a long time since you sent the item back, you are welcome to contact us. Reimbursement via Klarna will take place within a maximum of 30 days.

Deliveries

How much does the shipping cost? - The shipping cost is 7 Euro unless the order value exceeds 70 Euro, then we ship free of charge.

Where can I find delivery information about my package? - When your order is ready for pick up at the chosen postal agent, you will receive an SMS with information.

How long is the delivery time? - If your order is placed before 12:00 on a weekday, it is usually sent the same day. Delivery normally takes 1-2 days but can be extended during certain times, such as holidays, high season or sales. During the summer, it may happen that our handling times for exchanges and complaints become a little longer.

Where can I collect my package? - Standard delivery takes place to your nearest PostNord agent.

I have not received my order confirmation. Is my package on its way? - If you have not received an order confirmation for your purchase, it has probably not gone through, and you should contact customer service.

How long does my order remain at the post office? - The package remains for 7 days before it is returned to us. If the package is not collected, the customer will be charged the shipping cost of 5 Euro.

Returns

Can I change to another size? - We do not offer exchanges as we cannot guarantee the availability of the item(s). However, you can always return the item for a refund and place a new order for the item you want instead.

If you purchased an item with a discount code and wish to reorder it in a different size, we can reapply the discount code for you. Just contact us, provide us with the order number for the original item and the new item - and we will assist you.

For how long do I have right to regret my purchase? - We hope that you will be satisfied with your purchase, but if you regret it, according to the Distance Contracts Act, you have a 14-day right of withdrawal within Sweden. This applies from the day you received the product.

How do I return? - If you want to return your item, use the form and the return slip enclosed in your package. All goods are returned to our warehouse in Billdal and should be unused and packed in original packaging with any brand tags still on the garment. Return shipping costs 7 Euro, which we deduct from the refund of the item. After we receive the item back, reimbursement via Klarna will take place within a maximum of 30 days. Note that you as a customer have the financial responsibility for your return reaching us!

If I am missing the return shipping label or return form, what to do? - Contact us and we will email a new return slip and/or form.

What do I do if the product is faulty or breaks? - If you discover a fault with the product and want to complain about it, contact us before sending it back. This is so that we can help you in the best possible way. It is important that you have access to both the order number and article number and email us a picture of the damage so that we can help you more easily. In the event of an approved complaint, we will also reimburse you for the return shipping.

Other

How do I register for newsletters? - There is a contact form at the bottom of every page in our web shop where you can fill in your email address.

I need to contact Customer Service for questions. Where do I turn? - If you have any questions or comments, please email us at webshop@sebago.se or call us on +(46) 31-91 45 00. We are available Mon - Fri at 9 a.m. to 4 p.m. For questions regarding Klarna's invoice services, please contact Klarna in the first instance. Please have your order number to hand.